Privacy Policy

01

Overview

Trusty Stewards LLC ("we," "us," "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. We operate primarily in Chatham and Orange Counties, North Carolina, and handle personal information with the same care and discretion we bring to every home we serve.

02

Information We Collect

We collect only what is necessary to deliver our services and communicate with you:

• Contact information — name, email address, phone number, and service address
• Home profile details — preferences, routines, pet information, and access instructions you share with us
• Billing information — processed securely through Jobber; we do not store payment card numbers
• Communications — messages, service requests, and feedback you send us
• Website usage data — pages visited, time on site, and referring source, collected via standard analytics tools

03

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver home care services
• Maintain your home profile so each visit reflects your preferences
• Process payments and send invoices
• Communicate service updates, visit summaries (the Stewards Log), and important notices
• Improve our services and understand how clients engage with our website
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

04

Service Providers

We use a small number of trusted third-party tools to operate our business. These providers may process your information solely on our behalf and under our direction:

• Jobber — scheduling, invoicing, client communication, and work request forms
• Crisp — live chat support on our website
• Google Analytics — anonymous website traffic analysis
• Google Workspace — internal communications and document storage

Each provider operates under its own privacy policy and applicable data protection laws.

05

Home Access and Property Information

Access instructions, alarm codes, key or lockbox details, and any other sensitive entry information you share with us are stored securely within Jobber and accessible only to authorized Trusty Stewards team members assigned to your home. We treat this information with the highest level of confidentiality and never share it with third parties.

06

Cookies and Website Tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to improve the experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

We do not use tracking cookies for targeted advertising.

07

Data Retention

We retain your personal information for as long as necessary to deliver services, comply with legal obligations, and resolve disputes. Client home profile information is retained for the duration of your service relationship. If you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

08

Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), access controls, and secure third-party platforms. No method of transmission over the internet is completely secure; however, we take reasonable steps to protect your information from unauthorized access, loss, or disclosure.

09

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

10

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11

Governing Law

This Privacy Policy is governed by the laws of the State of North Carolina. Any disputes relating to this policy shall be resolved in the courts of Chatham or Orange County, NC.

12

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify active clients of material changes and update the effective date above. Your continued use of our services after notice of changes constitutes acceptance of the updated policy.